PRIVACY POLICY

Who we are

If you have any questions or concerns regarding your personal data or this Policy, please contact us at the above address/email.

What personal data we collect and why we collect it

Depending on how you interact with us (e.g. donation, volunteering, or contact form), we may collect the following categories of information:

  • Identity & Contact Data: your name, email address, postal address, phone number.
  • Donation / Transaction Data: when you make a donation, details required to process it (e.g. bank transfer or payment details), transaction date, and amount.
  • Volunteer / Registration Data: information you provide when signing up as a volunteer, such as education, skills, availability, background, or other relevant details.
  • Communications Data: any information included in messages you send us (via contact form, email).
  • Technical & Usage Data: cookies, browser type, IP address, pages visited on our site, form submission metadata — if we use analytics or similar tools.

Why we collect this data:

  • To process donations and provide donation receipts or acknowledgements.
  • To enable volunteering and manage volunteer registrations or communication.
  • To respond to your enquiries, feedback, or communications.
  • To maintain records required for compliance, accounting, reporting, and internal audits.
  • To improve and maintain our website (e.g. by using usage data for analytics).

We collect and process your personal data only with your explicit consent (for donation/volunteer/contact forms) or as necessary for legitimate organisational purposes (e.g. accounting, compliance, communication).

Comments, Media & Contact Forms

  • Comments / Feedback Forms: If we allow comments or feedback on our website, we may collect your name, email address, and the content of your comment/message.
  • Media Uploads: If our site allows uploading media (e.g. for volunteering applications), any files you upload may be publicly accessible. Avoid uploading sensitive information unless necessary.
  • Contact / Donation / Volunteer Forms: When you submit a contact form, request information, sign up as a volunteer or donate via our site, we collect the data you provide (as described above). We retain submitted data for a reasonable period to respond to your request, provide updates, issue receipts, or for our organisational record-keeping.

Cookies & Analytics

  • We use cookies and similar tracking technologies to enhance website functionality, track site usage, and improve user experience. This may include cookies set by third-party plugins/services (e.g. payment gateway, analytics, social media shares).
  • If we use an analytics tool, we collect anonymised or pseudonymized data (e.g. number of visitors, pages visited, time on site) for aggregate analysis.
  • You can choose to disable cookies via your browser settings, though that may affect certain functionality of the site.

Who we share your data with

We do not sell your personal data. We may share personal data only with trusted third-party service providers to fulfil legitimate purposes, for example:

  • Payment processors (for processing donations), share only the necessary details to complete the transaction.
  • Financial or accounting services (for bookkeeping or audit).
  • Our internal staff / authorised volunteers, only when necessary to serve a request (e.g. volunteer coordination, donor communication).

We commit to keeping donor and supporter information strictly confidential and not providing, selling, or exchanging personal information with any external commercial enterprise without your explicit consent.

Data Retention

  • Personal data provided during donation, volunteering registration or contact/enquiry will be retained as long as necessary to fulfil the relevant purpose (e.g. issue a donation receipt, maintain records, respond to communications).
  • Usage data collected via cookies or analytics may be retained for up to 06 months for internal analysis.
  • You may request deletion of your personal data at any time by contacting us (see contact section below).

Your rights over your data

Under applicable data protection laws (e.g. the DPDP Act, 2023 in India) and general privacy best practices, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or update of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal or administrative requirements).
  • Withdraw consent at any time (for marketing or volunteer communications or newsletters), after which we will stop using your data for that purpose.
  • Object to certain processing (e.g. analytics or non-essential communications).

If you wish to exercise any of these rights, please contact us at our official email/address.

Data Transfers & Where Your Data is Sent

As we are based in India and serve users primarily in India, your data is stored and processed within India.
If at any time we use a third-party service outside India (e.g. a cloud-storage, or international payment gateway), we will ensure reasonable safeguards to protect your data in accordance with applicable laws.

Contact Information (for privacy concerns)

If you have any concerns, requests, or questions about this Privacy Policy or your personal data, please contact:

Bal Sansar Sanstha
Head Office: Swasti, B-88, Saraswati Marg, Bajaj Nagar, Jaipur-302 015, Rajasthan, India Bal Sansar Sansthan | NGO
Email: info@balsansarindia.com
Phone: 9829011880

Data Protection Officer / Privacy Contact Person
Animesh Chauhan
connect@balsansarindia.com

How we protect your data

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, misuse, alteration or destruction. These may include encrypted storage, access-restricted servers, secure handling of donation/payment data, and limiting access internally to authorised personnel only.

Data Breach Procedures

In case of a data breach or suspected unauthorised access, we will:

  1. Notify our internal leadership immediately.
  2. Assess the scope and impact.
  3. Inform affected individuals (if required) as soon as possible.
  4. Take corrective actions to mitigate further risk.

Children / Minors Clause

Our website is generally information–oriented. We do not knowingly collect personal data from children under 18 except when a parent/guardian provides their prior consent (e.g. for volunteering or donation on behalf of a minor). If you believe we have inadvertently collected personal data of a minor without consent, please contact us, and we will promptly delete it.

Automated Decision Making / Profiling

We do not use automated decision-making or profiling based on personal data for any purpose (e.g. for eligibility, credit, targeting) on this website.

Changes to this Policy

We reserve the right to update or modify this Privacy Policy at any time. We will post the updated version on this page with the revised “Effective Date”. We encourage you to review this Policy periodically for any changes.

Acknowledgement

By using our website (balsansarindia.com), donating, volunteering, or submitting your information via contact forms, you acknowledge that you have read this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.